Mostbat's Privacy Policy –
Your Data Is Safe with Us

1What Information We Collect

We collect certain necessary information when you register and use the Mostbat platform. This information is used solely to deliver the best gaming experience and to meet our legal obligations. Mostbat never collects unnecessary data without your consent.

We categorize the information we collect into two types — information you provide directly, and information collected automatically. Details on both categories are outlined below:

2How We Collect Data

Mostbat collects your information through several methods. Each approach is fully transparent and based on your consent.

• Direct Registration: Information you provide when creating your account is collected.
• KYC Process: Documents submitted for identity verification are stored securely.
• Payment Processing: Relevant information is collected when you transact via Mobile Banking, Nagad, or Rocket.
• Cookies & Log Files: Cookies are used to enhance your browsing experience.
• Support Contact: Information provided during live chat or email contact is retained.
• Third-Party Verification: Verification may be carried out with the licensing authority where legally required.

3Purpose of Data Use

Mostbat uses collected data only for specific, legitimate purposes. We never use your information for unrelated reasons. The primary purposes are outlined below:

• Verifying identity for account creation and management.
• Processing deposits, withdrawals, and other financial transactions.
• Preventing fraud and money laundering (in compliance with AML policy).
• Providing customer support and resolving issues.
• Suggesting games and offers tailored to your preferences.
• Sending promotional offers and bonus information (with your consent).
• Complying with international gaming laws and licensing requirements.
• Improving platform security and performance.

4Data Sharing & Third Parties

Mostbat does not sell or transfer your personal data to third parties for commercial purposes. However, there are certain circumstances where sharing information may be required:

• Payment Provider: To process transactions with payment gateways such as Mobile Banking, Nagad, and Rocket.
• Licensing Authority: To regulatory bodies to satisfy international gaming license conditions.
• Law Enforcement: To government authorities under court order or legal obligation.
• Game Provider: Operating with licensed game partners for fair and smooth gameplay.
• Technology Partners: Working with trusted technology companies to ensure platform security and performance.

All third parties mentioned are required to comply with Mostbat's privacy standards and applicable laws. Mostbat signs a non-disclosure agreement (NDA) with each partner.

5Cookies & Tracking Technologies

Mostbat uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help improve your experience on the site.

You can disable non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of certain features on the Mostbat platform.

6Data Retention Duration

Mostbat does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Account Information: For the duration the account is active and a minimum of 5 years after closure.
• Financial Transaction Records: A minimum of 7 years in accordance with international AML regulations.
• KYC Documents: Up to 5 years after account closure.
• Gaming Logs & Bet Records: Up to 2 years for dispute resolution.
• Support Contact: Up to 2 years after the issue has been resolved.
• Marketing Data: Deleted immediately upon opt-out.

7Your Data Rights

As a Mostbat user, you have important rights regarding your personal data. We fully respect and uphold these rights.

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under specific conditions.
• Right to Restrict Processing: You may request that we temporarily pause the processing of your data under certain circumstances.
• Right to Data Portability: You may request a copy of your data in a standard, portable format.
• Right to Object: You may object to your data being used for marketing purposes.

To exercise any of these rights, please contact the Mostbat support team. We typically respond to requests within 30 business days.

8Children's Privacy Protection

Mostbat is an adult gaming platform. We do not knowingly collect data from anyone under the age of 18. Age is verified at registration, and we take active measures to prevent underage access.

• Date of birth verification is mandatory at the time of registration.
• Proof of age documentation may be requested in cases of doubt.
• Any account identified as belonging to a minor is closed immediately.
• Parents can contact Mostbat regarding a potential account opened by their child.

9Privacy Policy Updates

Mostbat may update this Privacy Policy as needed. For any significant changes, we will notify registered users in advance via email or SMS.

• The date of any update will always be shown at the top of the page as "Last Updated".
• For major changes, a minimum of 14 days' advance notice will be given before they take effect.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the changes, you will have the option to close your account.

10Contact Us

For any questions or concerns about our Privacy Policy, feel free to reach out to Mostbat. Our dedicated privacy team will process your request promptly.

• Email: [email protected]
• Support: You can reach us via 24/7 live chat.
• Response Time: Responses are typically provided within 24–48 hours.